Refund policy
Refund Policy — GoContrôle CRM
Last updated: 2026-10-26
1. Principle
A GoContrôle CRM subscription is billed in advance, on a 2-week or 1-month cycle. If you cancel before the end of a cycle, the unused portion is refunded pro rata for the remaining time.
2. Timelines
- Request: to
[email protected], within 30 days of the payment. - Processing: within 7 business days of receiving the request.
- Payout: through the same payment method used for the purchase, generally 5 to 10 business days after processing (the payment provider's own timing).
3. How the amount is calculated
The pro-rata refund is calculated as follows:
price per seat × number of seats × remaining fraction of the cycle
Example — monthly cycle, 3 seats at $380 CAD per seat: a total of $1,140 CAD. Cancelling halfway through the cycle gives a refund of about $570 CAD.
The same calculation applies in all four currencies: $270 USD, €240 EUR and CHF 225 per seat per cycle.
4. Cases with no refund
- Cycles already started and used in full.
- Cases of account abuse, fraud or credential sharing.
- Breach of the terms of service (
/terms). - Processing and billing fees imposed by the payment provider: they are not refundable.
- Subscriptions billed directly by a third-party provider (online booking, chat): they fall under that provider's own terms.
5. Cancellation
Cancellation is requested at [email protected] and takes effect at the end of the current cycle. No cancellation fee applies.
6. Billing and taxes
Paddle (Paddle.com Market Ltd) acts as merchant of record: it collects the payment, applies taxes and issues the invoice. A refund returned by Paddle may therefore be subject to a tax adjustment under the rules of the billing jurisdiction.
7. Contact
GoContrôle — Customer service
Email: [email protected]
Website: https://gocontrole.com